99gt Privacy Policy
Your personal information is completely safe with us. This policy provides a full description of how we collect, store, and use your information.
What Information We Collect
To provide our services, 99gt may collect the following types of information. The purpose of collecting information in each case is specific and legitimate.
Personal Identity Information
We collect the information you provide when registering an account. This includes:
- Full name and date of birth
- Email address
- Bangladeshi mobile number
- National ID number (for verification)
- Residential address
This information is required for age verification (21+), account security, and payment processing.
Financial and Payment Information
For deposit and withdrawal transactions, we collect:
- bKash, Nagad, Rocket, or Upay account number
- Transaction amount and date
- Payment method type
- Transaction ID and reference number
No complete card numbers or banking passwords are stored on our servers.
Technical Information
Information collected automatically when you use our platform:
- IP address and device type
- Browser version and operating system
- Login time and session information
- Cookies and similar tracking technologies
- Page visit and click history
Gaming Activity Information
To improve your gaming experience, we record:
- Play history and preferred games
- Bet amounts and results
- Bonus receipt and usage information
- Game session duration
- VIP level progress
Purpose of Using Information
99gt uses your information only for specific and lawful purposes. We never use your information for unnecessary purposes.
Service delivery and operations
- Account creation and management
- Deposit and withdrawal processing
- Bonus and promotion delivery
- Activating VIP benefits
- Storing gaming transaction history
Security and protection
- Detecting fraudulent activity
- Account security verification
- Age verification (confirming 21+)
- Anti-money laundering
- Responsible gaming monitoring
Communication and support
- Providing 24/7 live chat support
- Account-related notifications
- Informing about promotional offers
- Platform update information
Improvement and analytics
- Improving user experience
- Planning new games and services
- Evaluating platform performance
- Market research and statistical analysis
Information Sharing with Third Parties
99gt does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:
3.1 Payment Service Providers
Necessary payment information is shared with bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. These providers are governed by their own privacy policies and use the information we provide only to complete transactions.
3.2 Technology Partners
Limited information may be shared with selected technology partners for the technical operation of the platform. These partners work under strict confidentiality agreements and may use the information received only for the designated purpose.
3.3 Legal Obligations
We may be required to provide necessary information in response to lawful requests from law enforcement agencies or regulatory authorities. In such cases, we will always try to share as little information as possible.
3.4 Business Transfers
In the event of a company merger or acquisition, your information may be transferred to the new entity. In such an event, we will notify users in advance.
Cookie and Tracking Technologies
99gt uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
Essential Cookies
Essential for the core functionality of the platform. These cookies are required to maintain login sessions, security tokens, and payment processes. They cannot be disabled.
Functionality Cookies
Used to remember your preferences and settings. They personalize the user experience by saving language selection, game preferences, and display settings.
Analytics Cookies
They analyze usage patterns on the platform to help improve services. The information collected is completely anonymous and cannot directly identify any individual.
Most cookies can be controlled or rejected through your browser settings. However, disabling some cookies may limit certain functionality of the platform.
Data Security Measures
Protecting your information is our top priority. We use industry-standard security technology to protect your information.
SSL Encryption
All data transfers are secured by 256-bit SSL encryption, ensuring banking-grade security.
Firewall Protection
Advanced firewalls and intrusion detection systems protect our servers from cyber attacks.
Regular Audits
Our security measures are regularly tested and evaluated by third-party experts.
Access Control
Strict access control policies ensure that only authorized personnel can access your information.
Your Rights
As a user of the 99gt platform, you have the following rights. To exercise these rights, contact us via live chat or email.
Right to Access Information
You may request a copy of all personal information stored in your account at any time. We will fulfill this request within 30 business days.
Right to Correct Information
If there are any errors in your information, you may request a correction. We will make the necessary corrections promptly.
Right to Delete Information
After closing your account, you may request that your information be deleted. Some information may need to be retained for a specified period due to legal and regulatory obligations.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted, such as when the accuracy of the information is disputed.
Right to Opt Out of Marketing Messages
You may stop receiving promotional emails or notifications at any time. This will have no effect on your use of the platform.
Right to Data Portability
You may request to receive the information you have provided in a structured, commonly used, and machine-readable format.
Data Retention Period
99gt does not retain any information beyond what is necessary. The retention periods for different types of information are listed below:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal and regulatory requirements |
| Transaction Records | 7 years | Compliance with financial law |
| Gaming History | While account is active | Responsible gaming monitoring |
| Communication Records | 3 years | For dispute resolution |
| Technical logs | 1 year | Security analysis |
Upon expiry, data is securely deleted or fully anonymized.
Protection of Minors
99gt provides services only to individuals aged 21 or above. We do not intentionally collect any personal information from minors.
Age is verified during the registration process. If it is found that information from a minor has been collected to our knowledge, we will immediately delete that information and close the associated account.
If a parent believes their minor child has registered on our platform, please contact our 24/7 live chat.
Changes to the Policy
99gt reserves the right to change or update this privacy policy at any time. If significant changes are made to the policy, we will notify users in the following ways:
- Displaying a notice on the platform
- Sending a message to the registered email address
- Updating the "Last Updated" date on this page
Continued use of the platform after changes will be considered acceptance of the revised policy. It is therefore recommended that you visit this page regularly.
Contact & Complaints
Privacy Inquiries
If you have any questions, concerns, or complaints regarding this privacy policy, please contact us. Our privacy team will respond to your request appropriately.
Get support directly in Bengali, 24/7
[email protected]
We generally respond to privacy-related requests within 1-3 business days.
For faster support
Our 24/7 live chat is the fastest way to exercise any of your rights regarding your information. Our Bengali-speaking support team is always ready.
- Data access request
- Data correction
- Account deletion request
- Opt out of marketing
- Any privacy concern