🛡️ Responsible Gaming

99gt's commitment to safe and responsible play

99gt believes that entertainment is valuable only when it stays within safe boundaries. Our responsible gaming policy helps you play in a protected and informed way.

What is responsible gaming and why does it matter?

Online gaming is a great form of entertainment — but like any entertainment, it has a healthy limit. At 99gt, we believe responsible play means more than following rules; it means protecting your mental and financial well-being. When you come to our platform to play, we want you to enjoy it with full awareness and in control of yourself.

Responsible gaming means setting a budget, keeping time in check, and seeing wins and losses with the right mindset. Gaming is never a substitute for income — it is a form of entertainment. 99gt is ready to give you all the support you need to maintain that healthy attitude.

Remember: Playing at 99gt is for those aged 21 or above only. Age verification is a required part of our platform.

Our protection tools

99gt provides multiple tools to keep you safe. Using these, you can manage your own gaming habits.

Set deposit limits

You can set your own limit on how much you deposit daily, weekly, or monthly. Once this limit is set, it takes effect immediately. A specific process must be followed if you want to increase the limit.

Time limits and reminders

Decide in advance how many hours you will play. 99gt will send you a reminder after a set time so you do not lose track during a gaming session and can maintain balance in your daily life.

Time-out feature

If you feel you need a break, you can take a time-out from 24 hours up to 30 days. During this time your account will be temporarily inactive and no transactions or gaming will be possible.

Self-Exclusion

If gaming becomes a problem, you can choose long-term self-exclusion. Once this decision is made, the account cannot be reactivated before the set period ends. Our support team will help you through this process.

Age verification (21+)

Age verification is required at the time of registration at 99gt. Only those aged 21 or above can participate on our platform. Keeping minors away from gaming is one of our top priorities.

24/7 Live Support

For any concern or issue related to gaming, our Bengali-speaking support team is by your side all day and night. Immediate assistance is available through live chat.

Warning signs of problematic gaming

If you notice one or more of the following signs in yourself, it is time to reconsider your gaming habits.

  • You are spending more than your budget and playing more to recover losses.
  • You are hiding your gaming habits from family or friends.
  • You feel restless or irritable when you are not gaming.
  • Your work, studies, or relationships are being affected by gaming.
  • You are borrowing money or dipping into savings for gaming.
  • You want to stop playing but cannot.

If these signs appear, contact our live chat without delay or use the self-exclusion tool.

Good habits for healthy gaming

Playing responsibly does not mean giving up fun — these habits actually make your gaming experience more enjoyable.

  • Set a fixed budget before you start gaming and stick to it.
  • See gaming as a source of enjoyment, not income.
  • Take regular breaks and spend time with family and friends.
  • Avoid gaming when you are stressed or feeling down.
  • Accept losses when they happen — do not play more to recover them.
  • Keep deposit limit and time limit tools active.

How to use the protection tools

1

Log in to your account

Go to the 99gt Login page and enter your username and password to access your account.

2

Open Account Settings

Click the profile icon in the top right corner of the dashboard and select "Account Settings".

3

Choose the "Responsible Gaming" tab

Go to the "Responsible Gaming" section from the Settings menu where you will find all the tools in one place.

4

Set your limits

Deposit limit, time limit, or time-out — activate whichever you need and set your preferred values.

5

Contact support for self-exclusion

If you need long-term self-exclusion, let our team know via live chat — they will help you through the entire process.

6

Review regularly

Review your gaming history and spending every month and adjust limits as needed.

Protecting minors and age verification

At 99gt, age verification is carried out when every new account is opened. Only those aged 21 or above can register and play on our platform.

If there are minors in your home, make sure they cannot access your device or account. Use a strong password to protect your account and log out after every session.

Password protection: Use a strong, unique password that other members of your household do not know.

Log out after each session: Sign out of your account after finishing every gaming session.

Keep payment details private: Do not share your bKash, Nagad, Rocket, or Upay PIN with anyone.

Do not share your account: Never share your account details with anyone else.

For ages 21+

Need help? We are always here

If you have a gaming problem or need help using responsible gaming tools, our 24/7 Bengali-speaking support team is always ready.

Live Chat Support
Available all day and night
Email Support

Our support team will help you set up self-exclusion, deposit limits, or time-out completely free of charge.

Frequently asked questions about responsible gaming

Yes, age verification is fully required at the time of registration at 99gt. Only those aged 21 or above can create an account and play. If age verification fails, the account cannot be activated.

From the "Responsible Gaming" section in Account Settings, you can set your own limit on how much you can deposit daily, weekly, or monthly. Once a limit is set, it takes effect immediately. The minimum deposit is ৳500.

Time-out is a temporary break — usually from 24 hours to 30 days. Once that period is over, the account becomes active again automatically. Self-exclusion is a long-term measure — it is taken for a set period and the account cannot be reactivated before that period ends.

First ask yourself and check the warning signs listed above. If you feel there is a problem, contact 99gt live chat right away. Our team will help you with the time-out or self-exclusion process. You can also email [email protected].

After the set self-exclusion period ends, you can apply to reactivate your account. However, our team will confirm that you are truly ready and that it is a considered decision. We always prioritize your well-being.

Lowering a deposit limit takes effect immediately. But if you want to increase a limit, there is a set waiting period and you will need to contact the support team. This policy is kept intentionally to prevent limits from being raised on impulse.

Play responsibly, enjoy the fun

Your safety is our top priority at 99gt. Use the protection tools and enjoy entertainment in an informed way. Explore all our games and services.

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